Xeneta categorizes your air freight rates based on three different service levels; "Upper Tier", "Mid Tier", and "Lower Tier". This allows a direct comparison to other market rates that are most similar to yours. The reason for standardizing and categorizing these rates is because many freight forwarders use different names for their service levels. Re-categorizing and renaming these service levels allows us to more easily standardize and compare the rates directly with others in the market.
The categorization of each rate is done by our team of data analysts to ensure that a proper comparison can be made between your rates and the market. If you have any concerns or would like to further discuss the Xeneta Service Level that your rate(s) have been assigned to, feel free to contact our rate management team at RMT@xeneta.com to discuss them and make any necessary changes.
The rate characteristics below are an example of how we might classify which tier your rates belong in. In some cases, particular rates may not always follow this scheme if there are other characteristics that would indicate that it be better suited in another tier, but this is a general overview of how they are characterized in many cases.
Note: The N in the transit time row indicates the number of days between origin and destination airports
The service level your rate has been assigned to is visible from the "My Prices" table under the column named "Xeneta Service Level". This means that you can now see which service level your rate has been assigned to, then choose which service level from all market benchmarks that you'd like to compare it against. The "My Service Level" column refers to the service level name that you originally provided with your rates.
For example, if you have a set of rates that have been assigned to the "Mid-tier" market metric, you may then choose the "Mid-tier" service level from the upper-right area of the screen to compare your rates with all market rates that are considered Mid-tier.
As always, the Market Low, Market Average, and Market High comparisons apply to this selection. If you have "Mid-tier" and "Market Average" selected within the market metrics menu, you will be comparing all of your rates against the market average price for mid-tier service levels on the trade lane.